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Home > Help & FAQ

How do I place an order?

Placing an order with us is very easy and simple. Each item has an to cart button, simply click on this button and your item will be added to your shopping cart. Once done adding items to the shopping cart, click on the Checkout button and complete the checkout process forms. If the shopping cart is not visible then click on the VIEW CART button located on the top of every page to make the shopping cart visible, then just proceed with check out process.


What credit cards are accepted?

For your convenience we accept Visa, MasterCard, Discover, and American Express.


Do you accept payments by mail?

We accept orders by mail using Company Check, Money Orders, and Cashiers Checks. Please download our orders form fill out all the required information including part numbers and pricing as shown the product pages on this Internet Site. When making payments with a Company Check, items will not ship until the check clears, this process usually takes about 10 business days. You will be notified by phone when your order is received.

Send your mailed orders to:
Attn: Sales Team
ES Products
2110 Artesia Blvd, Ste B-444
Redondo Beach, CA 90278


How much are the shipping charges?

We carry the best shipping charges available in the Continental United States. A flat $7.95 shipping fee will be added to every order for Ground Service. The more you order the more you save, for full details please click here.


How soon will my order ship?

Most orders ship the same date received, Should there be a delay in shipping you will be notified with an approximate shipping date. Should you have any concerns about the status of your order feel free to send an emil to orderstatus@toneruniverse.com.


How do I find the status of my order?

Should you be concerned about your order, feel free to send and email to orderstatus@toneruniverse.com, we will reply to you email no later than 24 hours with an approximate shipping date.


Where is your store and how do I find it?

This is it, our store only exists on the Internet. Since our products are stocked on any different warehouses, we ship the items direct to you. This allows for a lower overhead and we can pass the savings on to you, be assured that your orders will be filled with accuracy and in a timely manner. Order with confidence, you will not be disappointed.


Can I place large volume orders?

Yes, we welcome large volume orders. Interested in a quote? Please email our Sales Department to get the vest price possible. Send as much detail about the item and quantities that you want to purchase, this will help us expedite your quote.